Privacy Policy

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and billing information
• Passport or identification details (as required by law)
• Special requests and preferences
• Emergency contact information

Automatically Collected Information

• IP address and browser information
• Website usage patterns and preferences
• Cookies and tracking technologies
• Device information and location data (with consent)

How We Use Your Information

Data Protection & Security

We implement comprehensive security measures to protect your personal information:

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who assist in providing services (payment processors, booking platforms)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety and security of guests and staff

Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

You can manage your cookie preferences through your browser settings or our cookie preference center.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Reservation Data: 7 years after checkout (for accounting and legal purposes)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months maximum
• CCTV Footage: 30 days (security purposes)

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your personal information internationally, we ensure:

• Adequate level of protection equivalent to Canadian standards
• Contractual safeguards and data protection agreements
• Compliance with applicable privacy laws
• Your explicit consent when required

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will notify you via email
• Your continued use of our services constitutes acceptance of the updated policy